Frequently Asked Questions

Is DMC a public or private clinic?

Similar to the majority of Ontario healthcare service providers, DMC clinics are publically funded but privately operated. DMC clinics are funded as individually licensed Independent Health Facilities and on a basis that does not include a profit component.  

Are there standards for this type of facility? Who enforces them?

The Ministry of Health in conjunction with the College of Physicians and Surgeons of Ontario (CPSO) has set explicit clinical parameters and facility standards that must be met to operate our facilities. DMC is awarded a license and is recertified regularly through CPSO inspections. Medical directors at each unit are responsible for overseeing and consulting on operations including quality of care, policies and procedures. The facilities also have  quality indicators that management reviews on a monthly basis as well as processes in place to analyze and act on the information to improve the quality of care. To aid in system transparency, DMC has shared its Quality Reports. 

Does DMC provide treatment for travelling patients?

We promote the ability of patients to access services that allow them the freedom to dialyze in other facilities. Any patient covered under the Ontario Health Insurance Plan (OHIP) can request a scheduled treatment at a DMC clinic. All non OHIP covered patients will be referred to a clinic for travellers at Yonge and Davisville – Dialysis Services Inc.

What are my treatment options at DMC?

DMC currently provides conventional and short daily hemodialysis treatment for patients suffering from renal failure. We promote and encourage transplantation and other therapy options including independent dialysis. Please contact us for a review of your treatment options.

Are there physicians on site?

Patients at DMC are assessed by their nephrologists and allied health professionals as stable chronic dialysis patients that are appropriate to dialyze in a non-hospital setting without continuous on-site nephrologists. Typically patients will be seen by their nephrologist in the hospital or at DMC every four to six weeks.

Can patients keep their original nephrologist when transferring to DMC?

Yes. Chronic kidney failure is a long term illness and patients often establish strong ties to their care team. We recognize the importance of maintaining these ties, and therefore promote these links.

Are there any patients DMC cannot accept?

An acceptance criterion is determined by our medical directors and DMC management. Patients deemed stable by their nephrologists and care teams are accepted. However, before transferring or readmission, patients are screened for viruses & infections including: Hep B, MRSA, and VRE. As DMC currently has no isolation capability, we cannot accept any patient requiring isolation.

Can I remain on or begin workup for transplant?

Yes. DMC encourages all eligible patients to begin workup for transplantation. We liaise with transplant coordinators and help facilitate tests and blood work required. Over the years DMC is happy to report that many of our patients have received both live related and cadaver transplants.

What is the atmosphere like at DMC?

DMCs layout, culture and environment are based on a philosophy of wellness. Kidney disease is a chronic long term illness; as such we strive to decrease the impact it has on our patients. Special attention is thus given to the use of natural settings and the psychological impact of colours, finishes, curved surfaces and artwork. The most frequent comment we receive from patients and visitors is the quiet and relaxed atmosphere at DMC. Overtime patients and staff come to know one another like family and we believe the physical atmosphere reflects this.

Can DMC patients travel?

Yes. Patients wish to travel and dialyze in many areas within Canada and overseas. DMC encourages travel and gathers information required for dialysis at these facilities. DMC also promotes the use of Lions Camp Dorset dialysis facility located in Dorset, Ontario.

How do patients arrive to DMC?

Patients walk, bike, drive or are driven to our sites. If required, patients with mobility issues can coordinate discussions with their social worker to apply for transportation services.

When is DMC open and what are the treatment times?

DMC clinics are open six days a week, providing two shifts daily. All clinics dialyse patients in morning and afternoon shifts, except for our Pickering/Ajax facility which provides evening treatments on Tuesdays and Thursdays. These operating hours are determined by patient population needs and government service requests. For specific details on treatment times please contact your local DMC clinic.

What do I need to bring to DMC?

For infection control, DMC allocates each patient with their own blood pressure cuffs, fistula clamps & pillows covers that can be kept on site. Patients will bring:

  • All home medications for review within the first week of transfer or as requested
  • Medications provided by hospital
  • Headphones for TV
  • Blanket/Sheets

What if Im on DMCs transfer list?

Ensure your home hospital, social worker and nephrologist know you wish to receive treatment at DMC. Many patients are placed on the transfer list prior to starting dialysis. When a spot becomes available DMC will notify the hospital asking them to begin the transfer process. To help us through the process please remain in contact with our facility regarding your status and see our prospective patient section on this website for more information.